Shipping Policy – Velora

Thank you for shopping with Velora. We are committed to delivering your order safely and on time across Pakistan.

📦 Order Processing

All orders are processed within 1–2 working days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Delivery Time

• Major Cities: 2–4 working days

• Other Areas: 3–6 working days

Please note that delivery time may vary during sales, holidays, or due to unforeseen circumstances.

💸 Shipping Charges

• Standard Delivery Charges: PKR 200 (may vary based on location)

• Free Shipping: Available on selected promotions or minimum order value (if applicable)

📍 Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details via SMS or WhatsApp.

❗ Delivery Delays

While we aim for timely delivery, delays may occur due to:

• Weather conditions

• Courier service issues

• Public holidays or high order volume

🚫 Order Cancellation

You can cancel your order before it is dispatched by contacting our support team. Once shipped, orders cannot be cancelled.

📦 Damaged or Incorrect Orders

If you receive a damaged or wrong item, please contact us within 24 hours of delivery with pictures as proof. We will arrange a replacement or resolve the issue accordingly.

📞 Contact Us

For any shipping-related queries, feel free to contact us via:

• WhatsApp: 923106631488

• Email: velorakidssales@gmail.com

---

Velora – Delivering Style to Your Doorstep ✨